Most orders leave our warehouse within 2–6 business days. After that, delivery times vary by location—but you’ll have a tracking number to see exactly when your new pieces arrive. If anything feels off, just let us know.

As soon as your order ships, we’ll email you a tracking code. Enter it on our “Track Order” page or drop it in our chat, and you’ll get live updates. No need to chase us—your order’s status is always at your fingertips.

RETURN POLICY

At VEVÉ, we want you to be completely satisfied with your purchase. If for any reason you are not, we gladly accept returns under the following conditions:

1. Return Period:
   You have the right to return any item within 14 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging.
   
2. How to Return:
   To initiate a return, please contact our customer service team at info@vevestockholm.com with your order number and reason for return. We will provide you with instructions on how to send your item back to us.
   
3. Return Shipping:
   Customers are responsible for the cost of return shipping. Please ensure the item is packaged securely and sent via a traceable shipping service. We cannot be held responsible for items that are lost or damaged during return transit.
   
4. Refund Process:
   Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
   
5. Exchanges:
   We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@vevestockholm.com
   
6. Return Address:
   Please send us an email below info@vevestockholm.com

Feel free to contact us with any questions, concerns, or feedback you may have. We're here to assist you!

• You can also reach out to us through Email: info@vevestockholm.com